{"id":258154,"date":"2025-05-21T15:35:03","date_gmt":"2025-05-21T10:05:03","guid":{"rendered":"https:\/\/idsnext.com\/?p=258154"},"modified":"2025-06-26T16:15:56","modified_gmt":"2025-06-26T10:45:56","slug":"why-festival-seasons-call-for-smarter-hospitality-management","status":"publish","type":"post","link":"https:\/\/idsnext.com\/blogs\/why-festival-seasons-call-for-smarter-hospitality-management\/","title":{"rendered":"Why festival seasons call for smarter hospitality management\u00a0"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;21px||15px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; module_id=&#8221;sticky&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||8px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p><strong>In this blog<\/strong><\/p>[\/et_pb_text][dsm_icon_list _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ef5152&#8243; custom_margin=&#8221;|10px||10px|false|false&#8221; custom_css_free_form=&#8221;.selector .dsm_icon_list_child {||  border-bottom: 1px solid #e3e3e3;||  padding: 10px 0px 10px 0px;||}&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][dsm_icon_list_child text=&#8221;The diverse landscape of festival-related travel&#8221; use_icon=&#8221;off&#8221; url=&#8221;#link1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dsm_icon_list_child][dsm_icon_list_child text=&#8221;Unique demands of festival-related travel&#8221; use_icon=&#8221;off&#8221; url=&#8221;#link2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dsm_icon_list_child][dsm_icon_list_child text=&#8221;Role of smart technology in streamlining festival season travel&#8221; use_icon=&#8221;off&#8221; url=&#8221;#link3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dsm_icon_list_child][dsm_icon_list_child text=&#8221;Blending tech and culture for enriching experiences&#8221; use_icon=&#8221;off&#8221; url=&#8221;#link4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_audio audio=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/Blog-2-Reeves_36419426_1747821425.mp3&#8243; title=&#8221;Listen to the blog&#8221; artist_name=&#8221;Reeves Mathews&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_line_height=&#8221;0.4em&#8221; background_color=&#8221;#ef5152&#8243; background_enable_image=&#8221;off&#8221; background_pattern_horizontal_offset=&#8221;33%&#8221; background_pattern_vertical_offset=&#8221;31%&#8221; custom_padding=&#8221;30px||20px||false|false&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_audio][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Global festival-related travel functions as a fascinating intersection of culture, community, and commerce where the hospitality sector plays a vital role in facilitating purpose-driven travel. Think of <a href=\"https:\/\/www.linkedin.com\/pulse\/maha-kumbh-2025-spiritual-tourism-rise-hospitality-industry-uldjf\/?trackingId=FnBBc4%2BCozl8lhGRYdVHbg%3D%3D\">Kumbh Mela in India<\/a>, attracting millions of devotees or the Edinburgh Fringe Festival transforming the city into a global arts hub.\n\nYear after year, such major global festivals\u2014\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00ad\u00adcultural celebrations, arts festivals, or religious events\u2014lead to major surges in worldwide travel demand. The massive influx of festival travellers is predictable yet intense, requiring a proactive and intelligent approach from hospitality service providers to ensure a fulfilling cultural experience.[\/et_pb_text][et_pb_text module_id=&#8221;link1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; header_2_text_color=&#8221;#f37b47&#8243; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.3em&#8221; min_height=&#8221;54.8px&#8221; custom_margin=&#8221;20px||5px||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>The diverse landscape of festival-related travel<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Festival travel encompasses a wide array of motivations, demographics, and expectations, each presenting distinct challenges for the hospitality sector. [\/et_pb_text][et_pb_image src=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/INF-1-2.png&#8221; title_text=&#8221;INF-1&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;33%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_style=&#8221;bounce&#8221; animation_direction=&#8221;bottom&#8221; custom_css_main_element=&#8221;display: inline-block!important;&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/INF-2-2.png&#8221; title_text=&#8221;INF-2&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;33%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_style=&#8221;bounce&#8221; animation_direction=&#8221;bottom&#8221; animation_delay=&#8221;100ms&#8221; custom_css_main_element=&#8221;display: inline-block!important;&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/INF-3-2.png&#8221; title_text=&#8221;INF-3&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;33%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_style=&#8221;bounce&#8221; animation_direction=&#8221;bottom&#8221; animation_delay=&#8221;200ms&#8221; custom_css_main_element=&#8221;display: inline-block!important;&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; header_2_text_color=&#8221;#f37b47&#8243; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.3em&#8221; min_height=&#8221;54.8px&#8221; custom_margin=&#8221;20px||5px||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h3>Insights and numbers<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p>Cultural tourism, often driven by festivals, accounts for a substantial portion of global tourism revenue.<\/p>[\/et_pb_text][et_pb_divider color=&#8221;#bfbfbf&#8221; divider_style=&#8221;dashed&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-12px|||&#8221; border_style_all=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p>The global religious tourism market was valued at over $40 billion in recent years and is projected to grow significantly.<\/p>[\/et_pb_text][et_pb_divider color=&#8221;#bfbfbf&#8221; divider_style=&#8221;dashed&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-12px|||&#8221; border_style_all=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p><span style=\"color: #939393;\"><em>Source: World Tourism Organisation <\/em><\/span><\/p>[\/et_pb_text][et_pb_text module_id=&#8221;link2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; header_2_text_color=&#8221;#f37b47&#8243; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.3em&#8221; min_height=&#8221;54.8px&#8221; custom_margin=&#8221;20px||5px||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>Unique demands of festival-related travel<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p>Catering to festival season travellers can go beyond standard hospitality offerings. Their needs are often more specific, time-sensitive, and influenced by the nature of the event they are attending.<br \/>\u00a0<\/p>\n<ul>\n<li><strong>Information and guidance: <\/strong>Travellers seek clear event schedules and maps, local transportation guides including special festival provisions like shuttle routes, and information on nearby amenities like restaurants.<\/li>\n<\/ul>\n<ul>\n<li><strong>Flexible bookings and cancellations: <\/strong>The unpredictable nature of festival schedules and personal circumstances necessitates adaptable booking and cancellation policies. Offering flexibility and clear communication of such policies help build trust and guest loyalty.<\/li>\n<\/ul>\n<ul>\n<li><strong><span style=\"font-size: 16px;\">Group accommodation and logistics: <\/span><\/strong>Religious and cultural festivals frequently involve group travel, requiring hotels to efficiently manage block bookings, crowd control, and check-in\/check-out processes. It is also worth considering offering communal dining spaces or tailored meal plans.<\/li>\n<\/ul>\n<ul>\n<li><strong>Specific needs based on festival type: <\/strong>The diverse nature of festivals demand varied and specific requirements. Religious pilgrims may need to adhere to specific dietary laws while arts festival attendees might inquire about venue accessibility or information on related workshops.<\/li>\n<\/ul>\n<ul>\n<li><strong style=\"font-size: 16px;\">Guest safety and security: <\/strong>Large festival gatherings inherently raise concerns about guest safety and security. Hospitality providers should prioritise guest well-being by implementing robust security measures and establishing clear communication protocols in case of emergencies.<\/li>\n<\/ul>[\/et_pb_text][et_pb_text module_id=&#8221;link3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; header_line_height=&#8221;1.3em&#8221; header_2_text_color=&#8221;#f37b47&#8243; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>Role of smart technology in streamlining festival season travel<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p>Leveraging technology is no longer a luxury but a necessity for effectively managing the complexities and demands of festival season travel. Smart hospitality solutions have become indispensable to enhance efficiency, personalise guest experiences, and optimise resource allocation.<\/p>\n<h3><strong>Dynamic pricing and inventory management<\/strong><\/h3>\n<p>Leveraging dynamic pricing systems with sophisticated AI algorithms can empower hotels to precisely navigate the fluctuating seasonal demands. These systems analyse real-time booking patterns, local event schedules, and competitor pricing to automatically adjust room rates, maximising revenue potential during peak periods. Smart inventory management solutions prevent overbooking and minimise vacancies by optimising room allocation based on anticipated demand, optimising resource use and enhancing revenue.<\/p>\n<h3>Contactless booking and mobile convenience<\/h3>\n<p>Intuitive online booking platforms and mobile applications guarantee a streamlined booking process from initial browsing to final confirmation. Travellers can easily explore accommodations, tailor reservations, and secure bookings from the comfort of their devices. Furthermore, <a href=\"https:\/\/idsnext.com\/hotels\/\">mobile check-in\/check-out<\/a> and digital keys bypass reception lines and offer a completely contactless and convenient guest experience. These smart technologies are key to minimising contact and maximising efficiency during time-sensitive festival visits.<\/p>\n<h3>Personalised communication and recommendations<\/h3>\n<p>Smart Customer Relationship Management (CRM) systems have become a vital tool in enabling hotels to nurture deeper guest relationships. By tracking past stays and preferences, these platforms facilitate highly targeted pre-arrival communication. Hotels can proactively share relevant festival information, offer tailored services like transportation or special festival packages, and provide personalised recommendations for local dining and cultural experiences, enriching the guest&#8217;s stay and fostering loyalty.<\/p>\n<h3>Efficient operational management<\/h3>\n<p>Technology is also essential to optimise behind-the-scenes operations, ensuring seamless service delivery even amidst peak festival demand. Intelligent <a href=\"https:\/\/idsnext.com\/products\/fx-housekeeping\/\">housekeeping software<\/a> can dynamically adjust housekeeping schedules based on real-time occupancy, ensuring timely room turnovers. Similarly, demand forecasting tools help optimise staffing levels across departments, providing adequate support for guests. Efficient maintenance management systems minimise disruptions, contributing to a consistently high standard of service during busy periods.<\/p>\n<h3>Smart devices for enhanced guest experiences<\/h3>\n<p>Integrating smart devices within hotel rooms further elevates the guest experience. Smart TVs can provide instant access to festival schedules, local transportation updates, and curated recommendations. Chatbots can also be utilised for answering frequently asked questions, providing guests with convenient, around the clock assistance. These technologies will go above and beyond to empower patrons with information and support, enhancing their overall comfort and enjoyment.<\/p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/bubble-2.png&#8221; title_text=&#8221;bubble-2&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;48%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|20px|0px|0px|false|false&#8221; animation_style=&#8221;bounce&#8221; custom_css_main_element=&#8221;display: inline-block!important;&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/idsnext.com\/wp-content\/uploads\/2025\/05\/bubble-1.png&#8221; title_text=&#8221;bubble-1&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;48%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|20px|0px|0px|false|false&#8221; animation_style=&#8221;bounce&#8221; custom_css_main_element=&#8221;display: inline-block!important;&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text module_id=&#8221;technology&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; custom_css_free_form=&#8221;.selector blockquote {||  background-color: #d9eff9;||  border-left-color: #0c668e;||  transition: transform 0.3s ease;||}||||.selector blockquote:hover {||  transform: translateX(10px);||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<blockquote>\n<p style=\"line-height: 1.6em; padding: 15px;\"><span style=\"color: #ef5152;\"><\/span><span style=\"color: #000000;\"><\/span> Ready to create the ultimate guest experiences at your property?<strong> <a href=\"https:\/\/idsnext.com\/contact-us\/\">Get Started Today! <\/a><\/strong><\/p>\n<\/blockquote>[\/et_pb_text][et_pb_text module_id=&#8221;link4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; header_line_height=&#8221;1.3em&#8221; header_2_text_color=&#8221;#f37b47&#8243; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>Blending tech and culture for enriching experiences<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Festival-related travel continues to be a significant driver of the global tourism industry. Embracing smart hospitality solutions is crucial for hotels and other accommodation providers to not only meet the demands of this unique market segment but also to create memorable stays that convert to repeat visits. By leveraging technology, the hospitality industry can transform the challenges of peak festival travel into ideal opportunities for growth and success.  [\/et_pb_text][et_pb_text module_id=&#8221;housekeeping&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||-1px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>Share this blog on<\/h2>[\/et_pb_text][dssb_sharing_buttons columns=&#8221;5&#8243; columns_tablet=&#8221;5&#8243; columns_phone=&#8221;1&#8243; columns_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][dssb_sharing_button button_text=&#8221;Facebook&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/dssb_sharing_button][dssb_sharing_button social_network=&#8221;linkedin&#8221; button_text=&#8221;LinkedIn&#8221; 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global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<p><strong>Reeves Mathews<\/strong><\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; header_5_font_size=&#8221;14px&#8221; custom_margin=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h5> Vice President &#8211; Global Customer Success <\/h5>\n<p>Reeves heads our global customer success operations, managing a team of over 100 professionals, with a mission to ensure top customer satisfaction and loyalty. 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