{"id":10032,"date":"2022-03-02T11:51:49","date_gmt":"2022-03-02T06:21:49","guid":{"rendered":"https:\/\/idsnext.com\/?page_id=10032"},"modified":"2025-10-10T15:15:18","modified_gmt":"2025-10-10T09:45:18","slug":"customer-success-executive","status":"publish","type":"page","link":"https:\/\/idsnext.com\/careers\/customer-success-executive\/","title":{"rendered":"Customer Success Executive"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” admin_label=”Header Section” _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_image=”off” background_position=”top_center” custom_margin=”||||false|false” custom_padding=”60px||0px||false|false” custom_padding_tablet=”60px||0px||false|false” custom_padding_phone=”0px||||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|desktop” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” z_index=”20″ width=”90%” custom_margin=”||||false|false” custom_padding=”0px||||false|false” custom_padding_tablet=”320px||||false|false” custom_padding_phone=”320px||10px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ disabled_on=”off|on|off” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4A4A4A” text_font_size=”18px” text_line_height=”1.3em” header_font=”|600|||||||” header_text_color=”#4A4A4A” header_font_size=”48px” header_line_height=”1.3em” custom_margin=”||20px||false|false” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”30px” header_font_size_phone=”28px” header_font_size_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Customer Success Executive<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4A4A4A” text_font_size=”18px” text_line_height=”1.3em” header_font=”|600|||||||” header_text_color=”#4A4A4A” header_font_size=”48px” header_line_height=”1.3em” custom_margin=”||20px||false|false” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”30px” header_font_size_phone=”28px” header_font_size_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Bangalore, India<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: flex-end;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” custom_margin=”-140px||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/idsnext.com\/wp-content\/uploads\/2021\/11\/Icon-TriColour-1.png” title_text=”Icon-TriColour” align=”right” disabled_on=”on|on|off” _builder_version=”4.18.0″ _module_preset=”default” width=”200px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The leading advantage” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f8f8f8″ min_height=”179.7px” custom_padding=”6px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row admin_label=”Heading” _builder_version=”4.16″ _module_preset=”default” width=”90%” custom_margin=”||||false|false” custom_padding=”||||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#ef4f51″ header_font_size=”32px” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

ABOUT US<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-31px|||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Join IDS Next, one of the world\u2019s leading hospitality technology companies, shaping the digital transformation of the industry. Be part of a team that\u2019s redefining hospitality with AI-ready SaaS solutions designed to empower hotels, restaurants, wellness, and banquet operations across Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The leading advantage” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”6px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ admin_label=”Heading” _builder_version=”4.22.1″ _module_preset=”default” width=”90%” custom_margin=”||||false|false” custom_padding=”13px||13px||true|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#ef4f51″ header_font_size=”32px” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

ROLE OVERVIEW<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”16px” custom_margin=”-31px|||||” global_colors_info=”{}”]We are seeking proactive and customer-focused L1\/L2 Support Executives to deliver exceptional technical and functional support for our hospitality software solutions. This role goes beyond troubleshooting \u2014 it requires excellent business communication skills, strong customer empathy, and a customer success mindset to ensure every interaction adds value and builds trust.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#ef4f51″ header_font_size=”32px” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

RESPONSIBILITIES<\/h1>\n

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    \n
  • Provide first-level (L1) and second-level (L2) support for hospitality applications, ensuring timely response and resolution.<\/li>\n
  • Handle issues related to hospitality modules including Front Office, Reservations, Banquets, Housekeeping, POS, and Billing.<\/li>\n
  • Log, track, and update all cases in the ticketing system; maintain detailed documentation for knowledge sharing.<\/li>\n
  • Ensure professional email and call responses with accurate, clear, and timely communication, always setting the right expectations with customers.<\/li>\n
  • Take ownership of escalations, demonstrating urgency, empathy, and accountability in resolving critical issues.<\/li>\n
  • Collaborate with internal teams (Development, QA, Cloud\/Infra) for timely escalations and permanent solutions.<\/li>\n
  • Participate in customer training sessions, UAT support, and onboarding when required.<\/li>\n
  • Focus on CSAT (Customer Satisfaction) scores by prioritizing proactive updates, quality communication, and minimizing repeat issues<\/li>\n<\/ul>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#ef4f51″ header_font_size=”32px” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

    SKILLS<\/h1>\n

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      \n
    • \n

      1\u20133 years of experience in application support (hospitality PMS experience preferred).<\/p>\n<\/li>\n

    • \n

      Hands-on experience in hospitality workflows within hotels\/resorts preferably front office.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Strong functional knowledge of Reservations, Check-in\/Check-out, Banquet\/Event bookings, Room Management, and Billing.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Prior exposure to both on-premise PMS solutions and SaaS\/Cloud-based hospitality platforms.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Excellent business communication skills (both written and verbal).<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Professional email etiquette \u2013 clear subject lines, structured content, and timely responses.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Proper call etiquette \u2013 courteous, structured, and solution-focused interactions.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Ability to set clear expectations with customers regarding timelines, next steps, and resolutions.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Strong ability to handle escalations calmly and reassure customers with a solution-oriented approach.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Proactive mindset toward customer success, measured through CSAT and repeat customer confidence.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Working knowledge of SQL queries for basic issue troubleshooting and report validation.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Familiarity with ticketing tools such as Salesforce, JIRA, Zoho Desk, or ServiceNow.<\/span><\/p>\n<\/li>\n

    • \n

      <\/span>Willingness to work in shifts, including weekends, to support 24\/7 operations.<\/span><\/p>\n<\/li>\n<\/ul>\n

      [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#ef4f51″ header_font_size=”32px” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

      PREFERRED QUALIFICATIONS<\/h1>\n

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        \n
      • \n

        Bachelor\u2019s or Diploma in Hotel Management, Computer Science, or related field.<\/p>\n<\/li>\n

      • \n

        Prior hotel industry experience in IT, Front Office, or Banquet operations.<\/p>\n<\/li>\n

      • \n

        Experience with integrations (POS, Channel Managers, Accounting systems).<\/p>\n<\/li>\n<\/ul>\n

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        SUBMIT YOUR APPLICATION<\/p>\n<\/h2>\n

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        Want to know more about IDS Next?<\/p>\n

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        Customer Success ExecutiveBangalore, IndiaABOUT USJoin IDS Next, one of the world\u2019s leading hospitality technology companies, shaping the digital transformation of the industry. Be part of a team that\u2019s redefining hospitality with AI-ready SaaS solutions designed to empower hotels, restaurants, wellness, and banquet operations across Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim.ROLE OVERVIEWWe are seeking proactive and customer-focused L1\/L2 Support Executives to deliver exceptional technical and functional support for our hospitality software solutions. This role goes beyond troubleshooting \u2014 it requires excellent business communication skills, strong customer empathy, and a customer success mindset to ensure every interaction adds value and builds trust.RESPONSIBILITIES Provide first-level (L1) and second-level (L2) support for hospitality applications, ensuring timely response and resolution. Handle issues related to hospitality modules including Front Office, Reservations, Banquets, Housekeeping, POS, and Billing. Log, track, and update all cases in the ticketing system; maintain detailed documentation for knowledge sharing. Ensure professional email and call responses with accurate, clear, and timely communication, always setting the right expectations with customers. Take ownership of escalations, demonstrating urgency, empathy, and accountability in resolving critical issues. Collaborate with internal teams (Development, QA, Cloud\/Infra) for timely escalations and permanent solutions. Participate in customer […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":7063,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-10032","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Success Executive - Hospitality Software Solutions | IDS Next<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idsnext.com\/careers\/customer-success-executive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Executive\" \/>\n<meta property=\"og:url\" content=\"https:\/\/idsnext.com\/careers\/customer-success-executive\/\" \/>\n<meta property=\"og:site_name\" content=\"Hospitality Software Solutions | IDS Next\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/idsnext\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-10T09:45:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@idsnext\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/idsnext.com\/careers\/customer-success-executive\/\",\"url\":\"https:\/\/idsnext.com\/careers\/customer-success-executive\/\",\"name\":\"Customer Success Executive - Hospitality Software Solutions | IDS Next\",\"isPartOf\":{\"@id\":\"https:\/\/idsnext.com\/#website\"},\"datePublished\":\"2022-03-02T06:21:49+00:00\",\"dateModified\":\"2025-10-10T09:45:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/idsnext.com\/careers\/customer-success-executive\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/idsnext.com\/careers\/customer-success-executive\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/idsnext.com\/careers\/customer-success-executive\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/idsnext.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Careers\",\"item\":\"https:\/\/idsnext.com\/careers\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Success Executive\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/idsnext.com\/#website\",\"url\":\"https:\/\/idsnext.com\/\",\"name\":\"IDS NEXT | Comprehensive Enterprise Hospitality Solutions\",\"description\":\"Enterprise Cloud Hospitality Platform of the Future\",\"publisher\":{\"@id\":\"https:\/\/idsnext.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/idsnext.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/idsnext.com\/#organization\",\"name\":\"%%sitename%%\",\"url\":\"https:\/\/idsnext.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/idsnext.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/idsnext.com\/wp-content\/uploads\/2025\/04\/IDS-Next.png\",\"contentUrl\":\"https:\/\/idsnext.com\/wp-content\/uploads\/2025\/04\/IDS-Next.png\",\"width\":500,\"height\":500,\"caption\":\"%%sitename%%\"},\"image\":{\"@id\":\"https:\/\/idsnext.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/idsnext\",\"https:\/\/x.com\/idsnext\",\"https:\/\/in.linkedin.com\/company\/ids-next\",\"https:\/\/www.instagram.com\/ids_next\",\"https:\/\/www.youtube.com\/@idsnext\"],\"description\":\"IDS Next is a global leader in hospitality technology solutions, offering cloud-native SaaS software and hospitality ERP that empower hotels, resorts, restaurants, banquets, and wellness and leisure venues to streamline operations, optimise workflows, and drive growth. 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